Patient-First Front Office Assistant, Medical Reception

OSF HealthCare; Bloomington (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare in Bloomington is seeking a Front Office Assistant to provide outstanding patient-facing service and handle front-desk duties. You will manage scheduling, registration, and communications with patients, families, and insurance providers to ensure a smooth, welcoming experience.

In this hourly role, you’ll coordinate with the care team, assist with insurance questions, and support co-pay collection and appointment planning, contributing to a patient-first environment.

Qualifications

• Experience in front office or patient-facing role is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet patients and families, delivering excellent customer service.
• Handle reception/clerical duties, scheduling and registration.
• Coordinate with providers and insurance companies to ensure patient needs are met.
• Communicate with insurance for benefits, collect co-pays, and schedule appointments.

Skills

Customer service

Communication

Job description

OSF HealthCare in Bloomington is seeking a Front Office Assistant to provide outstanding patient-facing service and handle front-desk duties. You will manage scheduling, registration, and communications with patients, families, and insurance providers to ensure a smooth, welcoming experience.

In this hourly role, you’ll coordinate with the care team, assist with insurance questions, and support co-pay collection and appointment planning, contributing to a patient-first environment.