Front Office Assistant Pulmonology

OSF HealthCare; Bloomington (IL); Presencial; USD 24 000 - 27 000; Tempo integral

Resumo da oferta

OSF HealthCare in Bloomington is seeking a Front Office Assistant to provide outstanding patient-facing service and handle front-desk duties. You will manage scheduling, registration, and communications with patients, families, and insurance providers to ensure a smooth, welcoming experience.

In this hourly role, you’ll coordinate with the care team, assist with insurance questions, and support co-pay collection and appointment planning, contributing to a patient-first environment.

Qualificações

• Experience in front office or patient-facing role is preferred.
• Strong communication and interpersonal skills.

Responsabilidades

• Greet patients and families, delivering excellent customer service.
• Handle reception/clerical duties, scheduling and registration.
• Coordinate with providers and insurance companies to ensure patient needs are met.
• Communicate with insurance for benefits, collect co-pays, and schedule appointments.

Conhecimentos

Customer service

Communication

Descrição da oferta de emprego

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF's services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

POSITION SUMMARY:

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF's services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.