Patient Access Specialist – Front Desk & Billing

OSF HealthCare; Morton (IL); Presencial; USD 26.000 - 30.000; Jornada completa

Descripción de la vacante

OSF HealthCare seeks a Patient Access Associate to ensure complete and accurate patient records, including demographics, insurance, and guarantor details. You will communicate services and financial responsibilities clearly to patients, on site or by phone, to support accurate registrations and smooth visits.

The role requires strong problem solving, time management, and communication skills, with training in revenue cycle processes within 12 months.

Formación

• High school diploma or GED required.
• One year in an office clerical setting or customer service environment.
• Working knowledge of Microsoft Office applications and website navigation.
• Problem solving, conflict management, time management, good oral and written communication skills.
• Required to complete all role specific revenue cycle training and certification within 12 months.
• Three years in an office clerical setting or customer service environment preferred.
• Direct experience in a revenue cycle or medical setting preferred.
• Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers.
• Knowledge of medical terminology.

Responsabilidades

• The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantor and registration precision.
• Explain to patients their services and financial responsibilities while at the facility, ensuring clear understanding over the phone or in person.
• Provide excellent patient service to create an exceptional first impression of OSF’s services to patients, families, and other external patients.
• A high degree of deductive reasoning and logic skills is necessary to solve issues in a complex, multi-payer environment.

Conocimientos

Problem solving

Conflict management

Time management

Communication skills

Educación

High school diploma or GED

Herramientas

Microsoft Office

Website navigation

Descripción del empleo

OSF HealthCare seeks a Patient Access Associate to ensure complete and accurate patient records, including demographics, insurance, and guarantor details. You will communicate services and financial responsibilities clearly to patients, on site or by phone, to support accurate registrations and smooth visits.

The role requires strong problem solving, time management, and communication skills, with training in revenue cycle processes within 12 months.