Front Office Assistant

OSF HealthCare; Washington (IL); On-site; USD 24,000 - 27,000; Part time

Job summary

OSF HealthCare in Washington, IL seeks a Front Office Assistant to provide outstanding patient-facing service at the front desk. This 32-hour/week position supports scheduling, registration, co-pay collection and communications with patients, families, and insurance companies.

The role emphasizes a welcoming, patient-first environment in a busy outpatient setting. The ideal candidate will perform clerical tasks accurately, use basic computer applications, and maintain a positive patient

Qualifications

• Education - High school or GED equivalent
• Customer service experience.
• Typing, filing, telephone skills
• Basic Microsoft application basic proficiency
• Excellent Customer Service skills

Responsibilities

• Provide exceptional customer service to patients and families.
• Perform front office reception and clerical duties in a medical practice setting.
• Schedule and register patients according to department guidelines.
• Coordinate with insurance companies for benefits and prior-authorizations.
• Handle incoming/outgoing calls and collect co-pays.

Skills

Customer service experience

Typing, filing, telephone skills

Basic Microsoft applications

Excellent customer service

Education

High school or GED equivalent

Tools

Electronic Medical Records

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Washington,IL

4 days per week - 0830-1700 Monday, Wednesday, Thursday, Friday

32 hours a week

POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education - High school or GED equivalent
• Customer service experience.
• Typing, filing, telephone skills
• Basic Microsoft application basic proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Other skills/knowledge -
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.