Medical Front Desk Assistant: Patient-First Service

OSF HealthCare; Loves Park (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare is seeking a Front Office Assistant in Loves Park, IL to provide exceptional customer service and be the face of the office. You will handle reception, scheduling, and registration, and collaborate with patients, providers, and insurers to meet patient needs.

The role requires high school diploma or GED, strong customer service skills, typing, and basic Microsoft Office proficiency; knowledge of medical terminology and EMR is preferred.

Qualifications

• Education: High School or GED equivalent.
• Customer service experience.
• Typing, filing, telephone skills.
• Basic Microsoft application proficiency.
• Excellent Customer Service skills.

Responsibilities

• Provide exceptional customer service and be the face of the office to patients and families.
• Perform reception/clerical duties including scheduling and registration.
• Work with patients, providers, office staff and insurance to meet patient needs.
• Communicate with insurance to determine benefits and determine prior-authorizations; handle incoming/outgoing calls and co-pays.

Skills

Customer service

Typing

Microsoft Office

Education

High School or GED

Tools

EMR software

Microsoft Office

Job description

OSF HealthCare is seeking a Front Office Assistant in Loves Park, IL to provide exceptional customer service and be the face of the office. You will handle reception, scheduling, and registration, and collaborate with patients, providers, and insurers to meet patient needs.

The role requires high school diploma or GED, strong customer service skills, typing, and basic Microsoft Office proficiency; knowledge of medical terminology and EMR is preferred.