Patient Experience Front Desk Specialist

OSF HealthCare; Bloomington (IL); On-site; USD 24,000 - 27,000; Part time

Job summary

OSF HealthCare in Bloomington, IL seeks a Front Office Assistant to provide exceptional patient-facing service in a medical practice front office. You will greet patients, handle phone calls, schedule appointments, and assist with registration while coordinating with providers and insurance.

Responsibilities include processing co-pays, obtaining prior authorizations, and maintaining accurate records with a patient-first approach to support OSF's mission.

Qualifications

• REQUIRED QUALIFICATIONS: Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

Responsibilities

• The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems.
• They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment.
• Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration.
• Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met.
• Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.
• PREFERRED QUALIFICATIONS: Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

Skills

Customer service

Typing

Filing

Telephone skills

Education

High School or GED

Tools

Microsoft Office

Job description

OSF HealthCare in Bloomington, IL seeks a Front Office Assistant to provide exceptional patient-facing service in a medical practice front office. You will greet patients, handle phone calls, schedule appointments, and assist with registration while coordinating with providers and insurance.

Responsibilities include processing co-pays, obtaining prior authorizations, and maintaining accurate records with a patient-first approach to support OSF's mission.