Patient Services Front Desk Specialist

OSF HealthCare; Peoria (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare in Peoria, IL is seeking a Front Office Assistant to provide exceptional customer service to patients and families. You will handle reception, scheduling, and registration, acting as the first impression for the office and coordinating with providers and insurers to meet patient needs.

Responsibilities include managing calls, collecting co-pays, and arranging appointments while adhering to office guidelines in a patient-first environment.

Qualifications

• High school diploma or GED.
• Customer service experience.
• Typing, filing, and telephone skills.
• Basic proficiency in Microsoft applications.
• Excellent customer service skills.

Responsibilities

• Greet and assist patients and families; serve as the face of the office.
• Handle reception, scheduling, and registration per guidelines.
• Coordinate with providers, office staff, and insurance to meet patient needs.
• Communicate with insurers to determine benefits and obtain prior authorizations.
• Manage incoming/outgoing calls, collect co-pays, schedule appointments.

Skills

Customer service

Typing

Telephone skills

Microsoft Office

EMR experience

Education

High school diploma or GED

Tools

Microsoft Office

Electronic Medical Record (EMR) experience

Job description

OSF HealthCare in Peoria, IL is seeking a Front Office Assistant to provide exceptional customer service to patients and families. You will handle reception, scheduling, and registration, acting as the first impression for the office and coordinating with providers and insurers to meet patient needs.

Responsibilities include managing calls, collecting co-pays, and arranging appointments while adhering to office guidelines in a patient-first environment.