Patient Experience Specialist – Medical Front Desk

Trinity Health MI; Hamburg Township (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Team-oriented workplace culture

Meaningful patient care

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist to be the first point of contact for patients, delivering outstanding service and ensuring a positive experience while supporting efficient office operations and high-quality patient care.

You will welcome patients, verify registrations, schedule appointments, handle calls, collect payments, and assist with day-to-day office tasks in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist to be the first point of contact for patients, delivering outstanding service and ensuring a positive experience while supporting efficient office operations and high-quality patient care.

You will welcome patients, verify registrations, schedule appointments, handle calls, collect payments, and assist with day-to-day office tasks in a fast-paced healthcare setting.