Front Desk & Patient Services Specialist

Trinity Health Mid-Atlantic; Michigan; On-site; USD 27,000 - 37,000; Part time

Job summary

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to serve as the first contact for patients and visitors. You will help create a positive experience while supporting efficient office operations and high-quality patient care.

The role involves welcoming patients, processing registrations, scheduling appointments, handling inquiries, and assisting with payments and MyChart support. We aim to ensure a smooth patient flow and excellent service.

Qualifications

• High School Diploma or GED required.
• Minimum 1–2 years of medical office or customer service experience preferred.
• Strong communication and data entry skills.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check in patients and verify registration and insurance.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages appropriately.
• Assist with payments and accurate billing processes.
• Maintain patient records and support office operations.
• Coordinate with providers to ensure smooth patient flow.

Skills

Customer service

Communication

Phone etiquette

Appointment scheduling

Billing support

MyChart support

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to serve as the first contact for patients and visitors. You will help create a positive experience while supporting efficient office operations and high-quality patient care.

The role involves welcoming patients, processing registrations, scheduling appointments, handling inquiries, and assisting with payments and MyChart support. We aim to ensure a smooth patient flow and excellent service.