Patient-First Front Desk Coordinator (Dental)

Dental Associates PC WDes Moines, IA; West Des Moines (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Dental Associates in Des Moines is seeking a friendly Front Desk Coordinator to warmly welcome patients, manage schedules, answer calls, and keep patient records organized. You’ll support the office with insurance questions and basic administrative tasks, ensuring a smooth day for dentists and families.

The role values a people-first attitude, strong communication, teamwork, and reliability. Prior dental office experience is a bonus; we offer a positive environment and opportunities to grow with

Qualifications

• Excellent communication with patients in person and over the phone.
• Strong organizational skills and attention to detail.
• People-first attitude and reliability.
• Comfort with computers and scheduling systems.
• Ability to protect patient privacy per HIPAA.

Responsibilities

• Be the first friendly face! Welcome patients and visitors with a warm smile and positive attitude
• Schedule, confirm, and coordinate patient appointments
• Answer phone calls, respond to questions, and help patients get the information they need
• Maintain accurate patient records, update information, and assist with office documentation
• Assist with insurance correspondence, explanations of benefits, credit card transactions, and basic administrative financial tasks
• Collaborate with dentists, clinical staff, and fellow team members to create a seamless patient experience
• Help with daily administrative tasks, office organization, and other front desk responsibilities
• Help patients feel comfortable, supported, and confident throughout their visit

Skills

People skills

Excellent communication

Organizational skills

Telephone etiquette

Team player

HIPAA compliance

Tools

Scheduling software

MS Office

Job description

Dental Associates in Des Moines is seeking a friendly Front Desk Coordinator to warmly welcome patients, manage schedules, answer calls, and keep patient records organized. You’ll support the office with insurance questions and basic administrative tasks, ensuring a smooth day for dentists and families.

The role values a people-first attitude, strong communication, teamwork, and reliability. Prior dental office experience is a bonus; we offer a positive environment and opportunities to grow with