Patient Experience Coordinator - Front Desk

Dental Associates; West Des Moines (IA); On-site; USD 22,000 - 30,000; Full time

Job summary

Dental Associates in West Des Moines, IA, seeks a friendly Front Desk Coordinator to greet patients, schedule appointments, and handle calls.

You’ll maintain patient records, assist with insurance questions, and collaborate with the dental team to ensure a smooth visit.

If you’re organized, detail-oriented, and enjoy helping people, join our team and contribute to a positive patient experience.

Qualifications

• Friendly, approachable, and genuinely enjoy helping others.
• Excellent communication with patients over the phone, in person, and in writing.
• Strong organizational skills to manage schedules, records, and multiple tasks.
• Comfort with HIPAA requirements and handling confidential information.

Responsibilities

• Welcome patients and visitors with a warm smile and positive attitude.
• Schedule, confirm, and coordinate patient appointments.
• Answer phone calls, respond to questions, and provide information.
• Maintain accurate patient records and assist with office documentation.
• Assist with insurance correspondence, explanations of benefits, and basic financial tasks.
• Collaborate with dentists and staff to ensure a seamless patient experience.
• Support daily administrative tasks and office organization.

Skills

People skills

Organization

Communication

HIPAA knowledge

Customer service

Phone etiquette

Tools

Dental practice management software

Job description

Dental Associates in West Des Moines, IA, seeks a friendly Front Desk Coordinator to greet patients, schedule appointments, and handle calls.

You’ll maintain patient records, assist with insurance questions, and collaborate with the dental team to ensure a smooth visit.

If you’re organized, detail-oriented, and enjoy helping people, join our team and contribute to a positive patient experience.