Front Desk Coordinator

Dental Associates PC WDes Moines, IA; West Des Moines (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Dental Associates in Des Moines is seeking a friendly Front Desk Coordinator to warmly welcome patients, manage schedules, answer calls, and keep patient records organized. You’ll support the office with insurance questions and basic administrative tasks, ensuring a smooth day for dentists and families.

The role values a people-first attitude, strong communication, teamwork, and reliability. Prior dental office experience is a bonus; we offer a positive environment and opportunities to grow with

Qualifications

• Excellent communication with patients in person and over the phone.
• Strong organizational skills and attention to detail.
• People-first attitude and reliability.
• Comfort with computers and scheduling systems.
• Ability to protect patient privacy per HIPAA.

Responsibilities

• Be the first friendly face! Welcome patients and visitors with a warm smile and positive attitude
• Schedule, confirm, and coordinate patient appointments
• Answer phone calls, respond to questions, and help patients get the information they need
• Maintain accurate patient records, update information, and assist with office documentation
• Assist with insurance correspondence, explanations of benefits, credit card transactions, and basic administrative financial tasks
• Collaborate with dentists, clinical staff, and fellow team members to create a seamless patient experience
• Help with daily administrative tasks, office organization, and other front desk responsibilities
• Help patients feel comfortable, supported, and confident throughout their visit

Skills

People skills

Excellent communication

Organizational skills

Telephone etiquette

Team player

HIPAA compliance

Tools

Scheduling software

MS Office

Job description

Be the Smile That Starts Every Visit! Are you a people person who loves staying organized, helping others, and making someone's day a little brighter? If so, we'd love to meet you! At Dental Associates, we believe a great patient experience begins the moment someone walks through our doors. We're looking for an enthusiastic, friendly, and detail-oriented Front Desk Coordinator to help keep our office running smoothly while making every patient feel welcome and valued. For over 45 years, Dental Associates has proudly served the greater Des Moines community, providing comprehensive dental care and building lasting relationships with patients and families.

What You'll Be Doing

• Be the first friendly face! Welcome patients and visitors with a warm smile and positive attitude
• Keep our days running smoothly! Schedule, confirm, and coordinate patient appointments
• Be the voice of Dental Associates! Answer phone calls, respond to questions, and help patients get the information they need
• Stay organized! Maintain accurate patient records, update information, and assist with office documentation
• Support the financial side! Assist with insurance correspondence, explanations of benefits, credit card transactions, and basic administrative financial tasks
• Work together! Collaborate with dentists, clinical staff, and fellow team members to create a seamless patient experience
• Keep things moving! Help with daily administrative tasks, office organization, and other front desk responsibilities
• Make a difference! Help patients feel comfortable, supported, and confident throughout their visit

Location:

3700 Westown Parkway, West Des Moines, IA 50266

Learn more about us:

https://desmoines-dentalassociates.com/

If you're ready to bring your positive energy, organization skills, and passion for helping others to a team that values patient care, we'd love to hear from you!

Requirements

hat Makes You a Great Fit?

We're looking for someone who enjoys working with people, thrives in a team environment, and knows how to keep things organized, even on the busiest days!

Here’s what we're looking for:

• A people-first attitude: You're friendly, approachable, and genuinely enjoy helping others
• Excellent communication skills: You're comfortable speaking with patients over the phone, in person, and through written communication
• Organizational superpowers: You can juggle schedules, paperwork, and multiple priorities while maintaining attention to detail
• Tech confidence: You're comfortable using computers, scheduling systems, and everyday office technology
• A team-player mindset: You enjoy collaborating, supporting coworkers, and contributing to a positive work environment
• Problem-solving skills: You can think on your feet, adapt to changing priorities, and handle challenges professionally
• Professionalism and reliability: You understand the importance of punctuality, confidentiality, and providing consistent service
• Patient privacy awareness: You're willing to follow HIPAA requirements and established practice procedures

Bonus Points If You Have:

• Previous experience working in a dental or medical office
• Experience with patient scheduling or dental practice management software
• Familiarity with dental insurance, billing, or patient financial transactions

Most importantly, we're looking for someone with a positive attitude, strong work ethic, and a genuine desire to create great experiences for our patients!

Benefits

Why You’ll Love Being Part of Dental Associates!

At Dental Associates, we know that great patient care starts with a great team!

What Makes Our Workplace Special:

• A team that works together: Collaborate with supportive colleagues who are committed to excellent patient care
• Make someone’s day: Have a direct impact on the experience of patients and families visiting our office
• Variety in your workday: Enjoy a role that combines patient interaction, scheduling, organization, and problem-solving
• Opportunities to learn: Build your skills and gain valuable experience in dental office operations
• A welcoming environment: Be part of a practice focused on creating positive experiences for patients and team members alike
• An established community presence: Join a dental practice that has served the greater Des Moines community for over 45 years

Come Grow With Us!

If you're looking for an opportunity to use your people skills, stay busy, and play an important role in helping patients smile, Dental Associates could be a great fit!

We can’t wait to meet you!