Front Desk Coordinator

Dental Associates; West Des Moines (IA); On-site; USD 22,000 - 30,000; Full time

Job summary

Dental Associates in West Des Moines, IA, seeks a friendly Front Desk Coordinator to greet patients, schedule appointments, and handle calls.

You’ll maintain patient records, assist with insurance questions, and collaborate with the dental team to ensure a smooth visit.

If you’re organized, detail-oriented, and enjoy helping people, join our team and contribute to a positive patient experience.

Qualifications

• Friendly, approachable, and genuinely enjoy helping others.
• Excellent communication with patients over the phone, in person, and in writing.
• Strong organizational skills to manage schedules, records, and multiple tasks.
• Comfort with HIPAA requirements and handling confidential information.

Responsibilities

• Welcome patients and visitors with a warm smile and positive attitude.
• Schedule, confirm, and coordinate patient appointments.
• Answer phone calls, respond to questions, and provide information.
• Maintain accurate patient records and assist with office documentation.
• Assist with insurance correspondence, explanations of benefits, and basic financial tasks.
• Collaborate with dentists and staff to ensure a seamless patient experience.
• Support daily administrative tasks and office organization.

Skills

People skills

Organization

Communication

HIPAA knowledge

Customer service

Phone etiquette

Tools

Dental practice management software

Job description

Be the Smile That Starts Every Visit!

Are you a people person who loves staying organized, helping others, and making someone's day a little brighter? If so, we'd love to meet you!

At Dental Associates, we believe a great patient experience begins the moment someone walks through our doors. We're looking for an enthusiastic, friendly, and detail-oriented Front Desk Coordinator to help keep our office running smoothly while making every patient feel welcome and valued.

For over 45 years, Dental Associates has proudly served the greater Des Moines community, providing comprehensive dental care and building lasting relationships with patients and families.

What You'll Be Doing

As the friendly face and welcoming voice of our office, you'll play an essential role in creating an exceptional patient experience!

• Be the first friendly face! Welcome patients and visitors with a warm smile and positive attitude.
• Keep our days running smoothly! Schedule, confirm, and coordinate patient appointments.
• Be the voice of Dental Associates! Answer phone calls, respond to questions, and help patients get the information they need.
• Stay organized! Maintain accurate patient records, update information, and assist with office documentation.
• Support the financial side! Assist with insurance correspondence, explanations of benefits, credit card transactions, and basic administrative financial tasks.
• Work together! Collaborate with dentists, clinical staff, and fellow team members to create a seamless patient experience.
• Keep things moving! Help with daily administrative tasks, office organization, and other front desk responsibilities.
• Make a difference! Help patients feel comfortable, supported, and confident throughout their visit.

Location: 3700 Westown Parkway, West Des Moines, IA 50266

Learn more about us: https://desmoines-dentalassociates.com/

If you're ready to bring your positive energy, organization skills, and passion for helping others to a team that values patient care, we'd love to hear from you!

hat Makes You a Great Fit?

We're looking for someone who enjoys working with people, thrives in a team environment, and knows how to keep things organized, even on the busiest days!

Here's what we're looking for:

• A people-first attitude: You're friendly, approachable, and genuinely enjoy helping others.
• Excellent communication skills: You're comfortable speaking with patients over the phone, in person, and through written communication.
• Organizational superpowers: You can juggle schedules, paperwork, and multiple priorities while maintaining attention to detail.
• Tech confidence: You're comfortable using computers, scheduling systems, and everyday office technology.
• A team-player mindset: You enjoy collaborating, supporting coworkers, and contributing to a positive work environment.
• Problem-solving skills: You can think on your feet, adapt to changing priorities, and handle challenges professionally.
• Professionalism and reliability: You understand the importance of punctuality, confidentiality, and providing consistent service.
• Patient privacy awareness: You're willing to follow HIPAA requirements and established practice procedures.

Bonus Points If You Have:

• Previous experience working in a dental or medical office.
• Experience with patient scheduling or dental practice management software.
• Familiarity with dental insurance, billing, or patient financial transactions.

Most importantly, we're looking for someone with a positive attitude, strong work ethic, and a genuine desire to create great experiences for our patients!

Why You'll Love Being Part of Dental Associates!

At Dental Associates, we know that great patient care starts with a great team!

When you join us, you'll become part of an established dental practice where teamwork, professionalism, and meaningful patient relationships matter.

What Makes Our Workplace Special:

• A team that works together: Collaborate with supportive colleagues who are committed to excellent patient care.
• Make someone's day: Have a direct impact on the experience of patients and families visiting our office.
• Variety in your workday: Enjoy a role that combines patient interaction, scheduling, organization, and problem-solving.
• Opportunities to learn: Build your skills and gain valuable experience in dental office operations.
• A welcoming environment: Be part of a practice focused on creating positive experiences for patients and team members alike.
• An established community presence: Join a dental practice that has served the greater Des Moines community for over 45 years.

Come Grow With Us!

If you're looking for an opportunity to use your people skills, stay busy, and play an important role in helping patients smile, Dental Associates could be a great fit!

We can't wait to meet you!