Patient-Focused Front Desk & Scheduling Assistant

OSF HealthCare; Peoria (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare in Peoria, IL is seeking a Front Office Assistant to provide exceptional customer service for patients and families. You’ll be the face of the office, handling reception, scheduling and registration, and coordinating with providers, staff and insurance.

This hourly role requires strong communication, MS Office basics, and prior customer service experience. Work week is 36 hours with daytime hours Monday, Tuesday, Thursday, and Friday, with Wednesdays off.

Qualifications

• Education - High school or GED equivalent.
• Customer service experience.
• Typing, filing, telephone skills.
• Basic Microsoft Office proficiency.
• Excellent Customer Service skills.

Responsibilities

• Handle reception/clerical duties in a medical practice front office.
• Assist with scheduling and patient registration according to guidelines.
• Coordinate with patients, providers, staff and insurance to meet patient needs.
• Communicate with insurance to determine benefits and prior-authorizations.
• Manage incoming/outgoing calls and co-pay collection; schedule procedures.

Skills

Customer service

Typing

Phone skills

MS Office

Interpersonal skills

Education

HS diploma

Job description

OSF HealthCare in Peoria, IL is seeking a Front Office Assistant to provide exceptional customer service for patients and families. You’ll be the face of the office, handling reception, scheduling and registration, and coordinating with providers, staff and insurance.

This hourly role requires strong communication, MS Office basics, and prior customer service experience. Work week is 36 hours with daytime hours Monday, Tuesday, Thursday, and Friday, with Wednesdays off.