Front Office Assistant Family Practice

OSF HealthCare; Evergreen Park (IL); On-site; USD 27,000 - 31,000; Full time

Job summary

OSF HealthCare is seeking a Front Office Assistant to deliver friendly, patient-centered service at the front desk. You will greet patients, collect co-pays, schedule appointments, and coordinate with providers and insurers to ensure smooth visits.

This hourly role requires high school or GED, strong communication, typing, and computer skills. You will work in a medical practice setting, supporting a positive patient experience and adhering to OSF policies.

Qualifications

• High School or GED equivalent is required.
• Customer service experience and strong communication skills.
• Typing, filing, telephone skills and basic MS Office proficiency.

Responsibilities

• Greet patients and families and manage front desk interactions.
• Schedule and register patients and coordinate with insurance companies.
• Collect co-pays and handle incoming/outgoing calls and messages.
• Maintain a neat, organized front desk and adhere to office guidelines.

Skills

Customer service experience

Typing and filing

Telephone skills

Excellent customer service

Education

High School or GED equivalent

Tools

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $19.96 - $22.18/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY:

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF's services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.