Front Office Assistant Family Practice

OSF HealthCare; Ottawa (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service and act as the face of the office for patients and families. The role involves front desk reception, clerical duties, scheduling and registration, and collaboration with office staff and insurance companies.

Responsibilities include communicating with insurance to determine benefits and prior-authorizations, handling calls and co-pays, and coordinating appointment and procedure scheduling in a

Qualifications

• Education: High School or GED equivalent.
• Customer service experience.
• Typing, filing, telephone skills.
• Basic Microsoft Office proficiency.
• Excellent Customer Service skills.

Responsibilities

• Provide front office reception/clerical support.
• Schedule and register patients per department guidelines.
• Communicate with insurance companies to determine patient benefits and prior-authorizations.
• Handle incoming/outgoing patient calls and co-pay collection, appointment scheduling.

Skills

Typing

Filing

Telephone skills

Customer service experience

Microsoft Office

Excellent customer service

Education

High School or GED equivalent

Tools

Microsoft Office

Job description

Total Rewards

\"Your life - our Mission\"

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent


• Customer service experience


• Typing, filing, telephone skills


• Basic Microsoft application proficiency


• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes


• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.