Patient-First Clinic & Scheduling Specialist

Mass General Brigham Medical Group Western Mass; Northampton (MA); On-site; USD 2,440,000 - 3,436,000; Full time

Job summary

Mass General Brigham Medical Group Western Massachusetts, Inc. is seeking a Clinic/Practice Assistant to support a fast-paced Plastic Surgery practice at 22 Atwood Drive, Northampton, MA.

You will help with front-office tasks and basic clinical duties to ensure a smooth daily operation and exceptional patient experience. The ideal candidate has a high school diploma, 2–3 years of office experience in a patient-focused setting, and knowledge of Microsoft Office.

Qualifications

• High school diploma or equivalent; experience cannot be substituted for this education requirement.
• Certified Medical Administrative Assistant (CMAA) certification is preferred but not required.
• Two to three years of office experience in a professional, patient-focused, or similarly fast-paced setting.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions at a more advanced competency level.

Skills

Microsoft Office

Phone handling

Verbal communication

Written communication

Organization

Teamwork

Education

High school diploma

CMAA certification (preferred)

Job description

Mass General Brigham Medical Group Western Massachusetts, Inc. is seeking a Clinic/Practice Assistant to support a fast-paced Plastic Surgery practice at 22 Atwood Drive, Northampton, MA.

You will help with front-office tasks and basic clinical duties to ensure a smooth daily operation and exceptional patient experience. The ideal candidate has a high school diploma, 2–3 years of office experience in a patient-focused setting, and knowledge of Microsoft Office.