Patient-Focused Clinic Assistant — Plastic Surgery

Mass General Brigham Incorporated; Northampton (MA); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Retirement savings program

Paid time off

Tuition assistance

Job summary

Mass General Brigham Incorporated in Northampton, MA, is seeking a Clinic/Practice Assistant for a Plastic Surgery practice. You will handle a mix of administrative and clinical tasks, act as a friendly point of contact for patients and staff, and help maintain smooth daily operations in a high-volume setting.

The role requires a high school diploma, 2–3 years office experience, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent; experience cannot substitute.
• Certified Medical Administrative Assistant (CMAA) certification is preferred but not required.
• Two to three years of office experience in a professional, patient-focused, or similarly fast-paced setting.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.

Skills

Microsoft Office

Phone etiquette

Verbal communication

Written communication

Organization

Team collaboration

Education

High school diploma or equivalent

Tools

Printers, scanners, copiers, fax machines

Job description

Mass General Brigham Incorporated in Northampton, MA, is seeking a Clinic/Practice Assistant for a Plastic Surgery practice. You will handle a mix of administrative and clinical tasks, act as a friendly point of contact for patients and staff, and help maintain smooth daily operations in a high-volume setting.

The role requires a high school diploma, 2–3 years office experience, and proficiency with Microsoft Office.