Patient Services Front Desk Coordinator

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc.; Salem (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Tuition assistance

Professional development

Job summary

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time Clinic/Practice Assistant to support a Pulmonary clinic onsite at 55 Highland Avenue. You will welcome patients, manage appointments, answer calls, and support billing and records to ensure a smooth, patient-centered visit.

The ideal candidate will have a high school diploma, 2–3 years of office experience, and proficiency with Microsoft Office in a busy outpatient setting.

Qualifications

• High school diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant certification preferred.
• Proficiency with Microsoft Office applications and comfort using standard office technology.
• Knowledge of office operations and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to manage phone systems, handle non-routine calls, and resolve routine issues.
• Strong written and verbal communication skills, including the ability to compose clear messages and take complete, accurate notes.
• Excellent organization and time management skills with the ability to manage multiple tasks, follow established protocols, and work effectively within systems.

Responsibilities

• Welcome and assist patients during check-in and check-out.
• Schedule appointments, maintain appointment records, and help manage daily provider schedules.
• Answer phone calls, assist callers with routine questions, take accurate messages, and route inquiries appropriately.
• Support patient visit workflows, including billing forms, copayments as needed, scanning documents, and maintaining accurate records.
• Request patient medical records, laboratory results, and other documentation needed by the care team.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.

Skills

Office experience

Microsoft Office

Phone handling

Written communication

Verbal communication

Organization

Education

High school diploma (or equivalent)

Certified Medical Administrative Assistant (preferred)

Tools

Microsoft Office

Job description

Mass General Brigham Medical Group Northern Massachusetts, Inc. is seeking a full-time Clinic/Practice Assistant to support a Pulmonary clinic onsite at 55 Highland Avenue. You will welcome patients, manage appointments, answer calls, and support billing and records to ensure a smooth, patient-centered visit.

The ideal candidate will have a high school diploma, 2–3 years of office experience, and proficiency with Microsoft Office in a busy outpatient setting.