Busy OBGYN Clinic Assistant - Patient‑First Admin Pro

Mass General Brigham Medical Group Western Mass; Northampton (MA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional发展

Job summary

Mass General Brigham is seeking a Clinic/Practice Assistant for its Western Massachusetts practices. You will manage daily operations, greet patients, handle scheduling, and support both administrative and clinical tasks in a busy OB/GYN environment at multiple locations.

Primary location is 22 Atwood Drive, Northampton, with coverage at Amherst as needed. Schedule is 8:30 a.m. to 5:00 p.m., Monday through Friday, onsite. Prioritizes patient-first service and teamwork.

Qualifications

• High school diploma required; experience cannot substitute.
• CMAA certification preferred but not required.

Responsibilities

• Perform routine administrative and clerical duties in a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer phones and schedule appointments.
• File materials in patient folders and print schedules.
• Process patient billing forms and scan documents to medical records.
• Access patient medical records and laboratory results as needed.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc.
• May assist with co-payments.
• Handle messages related to prior authorizations, prescriptions, and test results.
• Serve as Super User for scheduling, registration, and billing systems and train others.
• May perform more complex scheduling tasks.

Skills

Microsoft Office

Phone etiquette

Verbal communication

Written communication

Attention to detail

Organization & time management

Team player

Education

High school diploma

CMAA certification (preferred)

Tools

Office equipment

Job description

Mass General Brigham is seeking a Clinic/Practice Assistant for its Western Massachusetts practices. You will manage daily operations, greet patients, handle scheduling, and support both administrative and clinical tasks in a busy OB/GYN environment at multiple locations.

Primary location is 22 Atwood Drive, Northampton, with coverage at Amherst as needed. Schedule is 8:30 a.m. to 5:00 p.m., Monday through Friday, onsite. Prioritizes patient-first service and teamwork.