Clinic/Practice Assistant, Plastic Surgery

Mass General Brigham Medical Group Western Mass; Northampton (MA); On-site; USD 2,440,000 - 3,436,000; Full time

Job summary

Mass General Brigham Medical Group Western Massachusetts, Inc. is seeking a Clinic/Practice Assistant to support a fast-paced Plastic Surgery practice at 22 Atwood Drive, Northampton, MA.

You will help with front-office tasks and basic clinical duties to ensure a smooth daily operation and exceptional patient experience. The ideal candidate has a high school diploma, 2–3 years of office experience in a patient-focused setting, and knowledge of Microsoft Office.

Qualifications

• High school diploma or equivalent; experience cannot be substituted for this education requirement.
• Certified Medical Administrative Assistant (CMAA) certification is preferred but not required.
• Two to three years of office experience in a professional, patient-focused, or similarly fast-paced setting.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions at a more advanced competency level.

Skills

Microsoft Office

Phone handling

Verbal communication

Written communication

Organization

Teamwork

Education

High school diploma

CMAA certification (preferred)

Job description

Site: Mass General Brigham Medical Group Western Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Bring your organization, professionalism, and patient-first approach to a fast-paced Plastic Surgery practice. As a Clinic/Practice Assistant, you will help keep daily operations running smoothly while serving as a welcoming and reliable point of contact for patients, providers, and colleagues. This is a great opportunity for an experienced office professional who thrives in a high-volume environment, can balance multiple priorities, and takes pride in delivering an exceptional patient experience.

Primary Location: 22 Atwood Drive, Northampton, MA

Secondary Location: Flexibility to provide coverage at 170 University Drive, Amherst, MA, as needed.

Schedule: 8:30 a.m. to 5:00 p.m., Monday through Friday

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care?

No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations,
• provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

What You'll Bring

We're looking for an organized, service-focused professional who is comfortable working in a busy office and communicating with patients, providers, and colleagues. To be successful in this role, you'll bring:

A high school diploma or equivalent; experience cannot be substituted for this education requirement.

Preferred Credential

Certified Medical Administrative Assistant (CMAA) certification is preferred but not required.

Experience

Two to three years of office experience in a professional, patient-focused, or similarly fast-paced setting is required.

Skills That Will Help You Succeed

• Comfort using Microsoft Office and standard office equipment, including printers, scanners, copiers, and fax machines.
• Confidence managing routine and non-routine phone calls, responding to questions, and directing issues appropriately.
• Clear, professional verbal and written communication skills, including the ability to compose emails, memos, and letters and take accurate messages.
• Strong reading comprehension and attention to detail when working with job-related documents and patient information.
• Excellent organization and time-management skills, with the ability to balance multiple priorities, follow established procedures, and work effectively within office systems.
• A collaborative, service-oriented approach and a willingness to assist and communicate with others.

Additional Job Details (if applicable)

Why Join Mass General Brigham?

Our employees are our most important resource. We offer a comprehensive, contemporary, and highly competitive benefits package designed to support you and your family, including:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• Additional employee perks

Ready to make a difference? Join a supportive team where your work helps create an exceptional experience for patients every day. Come be part of the world\'s most powerful force in medicine-where every role matters in changing lives.

Remote Type

Onsite

Work Location

22 Atwood Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran\'s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.