Patient Financial Services Specialist I

Memorial Healthcare; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

The Patient Financial Services Representative (PFSR) at Memorial Healthcare System serves as the first point of contact for patients and guarantors in hospital, ambulatory or medical office settings. You will verify demographic, financial, and insurance eligibility information, and secure required notices and consent forms.

This role emphasizes exceptional customer service and accurate information gathering; no experience is required, though 1 year in a hospital/medical office or customer

Qualifications

• Excellent communication skills and the ability to work with minimal supervision.
• Critical thinking and decisive judgment are essential.
• No experience required; 1 year of related hospital/medical office experience preferred.

Responsibilities

• Greet patients and guarantors; collect demographic, financial, and insurance information.
• Explain policies and obtain required signatures; verify insurance coverage.
• Obtain pre-certifications/authorizations; balance daily deposits.
• Assist with scheduling and referrals; provide patient estimates.
• Maintain high standards of customer service in a hospital/office setting.

Skills

Customer service

Communication

Problem solving

Detail oriented

Interpersonal skills

Education

High School Diploma

Job description

The Patient Financial Services Representative (PFSR) at Memorial Healthcare System serves as the first point of contact for patients and guarantors in hospital, ambulatory or medical office settings. You will verify demographic, financial, and insurance eligibility information, and secure required notices and consent forms.

This role emphasizes exceptional customer service and accurate information gathering; no experience is required, though 1 year in a hospital/medical office or customer