Patient Access & Financial Specialist

Memorial Healthcare System; Fort Lauderdale (FL); On-site; USD 33,000 - 42,000; Full time

Job summary

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients, collect demographic, financial, and insurance details, and verify coverage. The role emphasizes exceptional customer service and accurate information gathering across hospital, ambulatory, or medical office settings.

Responsibilities include obtaining authorizations, explaining financial policies, and guiding patients to appropriate services, while supporting discharge activities and referrals as

Qualifications

• Excellent communication and customer service skills.
• Ability to collect and verify demographic, financial, and insurance information.
• No experience required; 1 year in hospital/medical office/customer service preferred.

Responsibilities

• Greet patients and guarantors and collect required information.
• Provide patient estimates and balance daily deposits.
• Explain policies and secure signatures for forms and consent documents.
• Obtain pre-certification and authorization from providers.
• Assist with discharge procedures, scheduling, and referrals.

Skills

Excellent communication skills

Customer service

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients, collect demographic, financial, and insurance details, and verify coverage. The role emphasizes exceptional customer service and accurate information gathering across hospital, ambulatory, or medical office settings.

Responsibilities include obtaining authorizations, explaining financial policies, and guiding patients to appropriate services, while supporting discharge activities and referrals as