Patient Access & Billing Specialist

Memorial Healthcare System; Florida; On-site; USD 22,000 - 30,000; Full time

Job summary

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors in hospital, ambulatory, or medical office settings. You will collect demographic, financial, and insurance information, verify eligibility, and explain notices and consent forms.

The role emphasizes exceptional customer service, accuracy, and the ability to work with minimal supervision in a busy environment, with opportunities to guide patients and handle pre-certifications and

Qualifications

• Greet patients and guarantors in hospital, ambulatory or medical office settings.
• Verify demographic, financial and insurance eligibility information.
• Explain policies, notices and consent forms to patients.

Responsibilities

• Confirm physician and prescription orders for accuracy.
• Schedule walk-in appointments for services offered.
• Collect and balance patient out-of-pocket payments per guidelines.
• Provide patient estimates and discharge coordination where applicable.
• Guide patients to appropriate service destinations and obtain required signatures.

Skills

Accountability

Accuracy & Quality

Customer Service

Organization Skills

Problem Solving

Productivity

Responding to Change

Standards of Behaviour

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors in hospital, ambulatory, or medical office settings. You will collect demographic, financial, and insurance information, verify eligibility, and explain notices and consent forms.

The role emphasizes exceptional customer service, accuracy, and the ability to work with minimal supervision in a busy environment, with opportunities to guide patients and handle pre-certifications and