Infectious Disease Patient Financial Specialist

Memorial Healthcare System; Florida; On-site; USD 38,000 - 65,000; Full time

Job summary

Memorial Healthcare System in Florida seeks a Patient Financial Services Representative (PFSR) to greet patients and guarantors, collect demographic, financial and insurance eligibility information, and ensure all required notices and consent forms are signed.

The role emphasizes exceptional customer service, accurate data collection, and collaboration with hospital and physician practices to resolve questions and guide patients through their financial responsibilities.

Qualifications

• High School Diploma or equivalent required.
• No experience required; one year of related hospital, medical office, or customer service experience preferred.
• Excellent communication, critical thinking and ability to work with minimal supervision.

Responsibilities

• Greet patients and guarantors and obtain demographic, financial, and insurance eligibility information.
• Verify insurance benefits and obtain signatures on notices and consent forms; obtain pre-certifications and authorizations as needed.
• Prepare daily deposits, provide patient estimates, schedule appointments and referrals.
• Explain policies and assist patients with financial questions and determine need for financial assistance.

Skills

Accountability

Accuracy & Quality

Customer Service

Organization Skills

Problem Solving

Productivity

Responding to Change

Standards of Behavior

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System in Florida seeks a Patient Financial Services Representative (PFSR) to greet patients and guarantors, collect demographic, financial and insurance eligibility information, and ensure all required notices and consent forms are signed.

The role emphasizes exceptional customer service, accurate data collection, and collaboration with hospital and physician practices to resolve questions and guide patients through their financial responsibilities.