Patient Financial Experience Specialist

CO080 Memorial Physician Group; United States; On-site; USD 22,000 - 33,000; Full time

Job summary

Memorial Healthcare System is seeking a Patient Financial Services Representative (PFSR) to greet patients and guarantors across hospital, ambulatory, or medical office settings. You will verify demographics, financial information, and insurance eligibility, ensuring required notices and signatures are completed.

Responsibilities include obtaining authorizations, delivering courteous service, explaining policies, collecting payments, and scheduling as needed.

Qualifications

• High School Diploma or equivalent required.
• No prior experience required; one year of related hospital, medical office, or customer service experience preferred.

Responsibilities

• Greet patients and guarantors and collect demographic, financial, and insurance information.
• Obtain pre-certification and authorization for services.
• Explain policies and obtain signatures on regulatory and financial forms.
• Provide accurate patient estimates and balance daily payment collections.
• Assist with discharge functions and scheduling as needed.
• Verify insurance benefits and determine filing order.
• Assist in directing patients to appropriate destinations.

Skills

Accountability

Accuracy & Quality

Customer Service

Organization Skills

Problem Solving

Productivity

Responding to Change

Standards of Behavior

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking a Patient Financial Services Representative (PFSR) to greet patients and guarantors across hospital, ambulatory, or medical office settings. You will verify demographics, financial information, and insurance eligibility, ensuring required notices and signatures are completed.

Responsibilities include obtaining authorizations, delivering courteous service, explaining policies, collecting payments, and scheduling as needed.