Patient Financial Services Associate

Memorial Healthcare; United States; On-site; USD 34,000 - 52,000; Full time

Job summary

Memorial Healthcare System in the United States seeks a Patient Financial Services Representative to greet patients and guarantors, gather vital demographic, financial, and insurance information, and verify eligibility while ensuring required notices are signed.

In this front-line role, you will explain policies, obtain signatures, verify benefits, secure pre-certifications, provide cost estimates, collect payments, and support scheduling and referrals to help patients navigate care.

Qualifications

• High School Diploma or Equivalent (Required).
• No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.

Responsibilities

• Greet patients and guarantors at workstation or bedside and collect information.
• Explain policies and secure signatures for notices and consent forms.
• Verify insurance benefits and determine correct filing order.
• Obtain pre-certification and authorization.
• Provide patient cost estimates and collect payments per guidelines.
• Schedule walk-in appointments and assist with referrals.

Skills

Customer service

Communication

Attention to detail

Organization

Problem solving

Financial/billing knowledge

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System in the United States seeks a Patient Financial Services Representative to greet patients and guarantors, gather vital demographic, financial, and insurance information, and verify eligibility while ensuring required notices are signed.

In this front-line role, you will explain policies, obtain signatures, verify benefits, secure pre-certifications, provide cost estimates, collect payments, and support scheduling and referrals to help patients navigate care.