Patient Financial Advocate

Memorial Healthcare; Guayanilla (PR); On-site; USD 25,000 - 39,000; Full time

Job summary

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors, verify demographic, financial and insurance information, and ensure required notices are signed.

The role emphasizes outstanding customer service, accuracy, and the ability to work in hospital or ambulatory settings. High school diploma required; one year of related experience preferred; travel to Memorial locations may be required.

Qualifications

• Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Required Work Experience: No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.

Responsibilities

• Obtains pre-certification and authorization.
• May confirm physician and prescription orders ensuring accuracy.
• Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
• Interviews patients and guarantors to obtain necessary information, including IDs.
• May perform patient discharge functions including AVS review, future appointment scheduling, and referrals.
• Explains policies and secures signatures for regulatory and financial forms.

Skills

Accountability

Accuracy & Quality

Customer Service

Organization Skills

Problem Solving

Productivity

Responding to Change

Standards of Behavior

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System is seeking a Patient Financial Services Representative to greet patients and guarantors, verify demographic, financial and insurance information, and ensure required notices are signed.

The role emphasizes outstanding customer service, accuracy, and the ability to work in hospital or ambulatory settings. High school diploma required; one year of related experience preferred; travel to Memorial locations may be required.