Patient Financial Services Rep Baptist Health

Baptist Health System, Inc.; Akron (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Health is hiring a Patient Financial Services Representative to support the billing and accounts receivable process. You will follow up with insurance companies on outstanding balances, assist patients with billing questions, and communicate with physician offices to obtain information needed to resolve accounts.

This role requires strong customer service, communication, and follow-up skills, with a focus on accurate, timely handling of inquiries for patients and providers.

Qualifications

• High school diploma or equivalent required.
• Billing and accounts receivable experience preferred.
• Strong customer service and communication skills.
• Ability to communicate professionally with patients, insurance companies, and physician offices.

Responsibilities

• Follow up with insurance companies on outstanding balances.
• Assist patients with billing questions and concerns.
• Communicate with physician offices to obtain information needed to resolve accounts.

Skills

Customer service

Communication

Billing & AR

Education

High school diploma or equivalent

Job description

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville’s only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children’s Hospital.

Patient Financial Services Representative

The Patient Financial Services Representative supports the billing and accounts receivable process by following up with insurance companies on outstanding balances, assisting patients with billing questions, and communicating with physician offices to obtain information needed to resolve accounts. This role requires strong customer service, communication, and follow-up skills.

Requirements:

• High school diploma or equivalent required
• Billing and accounts receivable experience preferred
• Strong customer service and communication skills
• Ability to communicate professionally with patients, insurance companies, and physician offices

Primary Location:

Metro Square3563 Philips HwyJacksonville, FL 32207United States of America