Patient Financial Services Rep Baptist Health

Baptist Health (Jacksonville); Jacksonville (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Baptist Health (Jacksonville) is seeking a Patient Financial Services Representative to support billing and accounts receivable. This role emphasizes strong customer service, clear communication with patients, insurers, and physician offices, and resolving accounts efficiently.

The position requires a high school diploma or equivalent and prefers prior billing experience. Strong communication skills are essential for success in this role at our Metro Square location in Jacksonville, FL.

Qualifications

• High school diploma or equivalent required.
• Billing and accounts receivable experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Follow up with insurance companies on outstanding balances.
• Assist patients with billing questions and concerns.
• Communicate with physician offices to obtain needed information to resolve accounts.

Skills

Customer service

Communication

Billing knowledge

Tools

Billing software

Job description

About Baptist HealthRecognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.Patient Financial Services RepresentativeThe Patient Financial Services Representative supports the billing and accounts receivable process by following up with insurance companies on outstanding balances, assisting patients with billing questions, and communicating with physician offices to obtain information needed to resolve accounts. This role requires strong customer service, communication, and follow-up skills.Requirements:High school diploma or equivalent requiredBilling and accounts receivable experience preferredStrong customer service and communication skillsAbility to communicate professionally with patients, insurance companies, and physician officesPrimary Location:Metro Square 3563 Philips Hwy Jacksonville, FL 32207 United States of America