Patient Financial Services Rep Baptist Health

Baptist Health; Jacksonville (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

Baptist Health in Jacksonville, FL is seeking a Patient Financial Services Representative to support billing and accounts receivable processes. The role involves following up with insurance companies on outstanding balances, assisting patients with billing questions, and coordinating with physician offices to obtain needed information to resolve accounts.

The position emphasizes strong customer service, clear communication, and proactive follow-up to ensure accurate and timely resolutions.

Qualifications

• High school diploma or equivalent required.
• Billing and accounts receivable experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Supports the billing and accounts receivable process by following up with insurance companies on outstanding balances.
• Assists patients with billing questions and communicates with physician offices to obtain information needed to resolve accounts.
• Requires strong customer service, communication, and follow-up skills.

Skills

Customer service

Communication

Follow-up

Education

High school diploma or equivalent

Job description

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.
Patient Financial Services Representative
The Patient Financial Services Representative supports the billing and accounts receivable process by following up with insurance companies on outstanding balances, assisting patients with billing questions, and communicating with physician offices to obtain information needed to resolve accounts. This role requires strong customer service, communication, and follow-up skills.
Requirements

• High school diploma or equivalent required
• Billing and accounts receivable experience preferred
• Strong customer service and communication skills
• Ability to communicate professionally with patients, insurance companies, and physician offices
  

Primary Location:
Metro Square 3563 Philips Hwy Jacksonville, FL 32207 United States of America