Patient Financial Navigator I

Ohio State University; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

The Ohio State University Wexner Medical Center seeks a Patient Financial Counselor I to assist patients with outpatient, inpatient and ambulatory surgery visits by clearly explaining insurance policies and benefits, assessing eligibility for government and private programs, and guiding them through financial assistance options.

The role involves creating estimates, collecting deposits and setting up payment plans, while coordinating with healthcare teams to ensure smooth discharge planning when

Qualifications

• High School Diploma or GED required.
• 6 months experience in customer service or a healthcare environment.
• PC knowledge and strong verbal, written communication.
• Preferred: Windows, Excel and Intranet navigation experience.
• Ability to work in multiple systems and strong problem-solving/presentation skills.

Responsibilities

• Explain multifaceted commercial and government insurance policies and benefits to patients.
• Analyze financial situations and determine program eligibility for governmental and non-governmental options.
• Assist patients with the application process for financial assistance programs (Charity, HCAP, Medicaid).
• Create accurate estimates, collect deposits and set up payment plans.
• Collaborate with clinical teams, including senior hospital administration, to support discharge planning when financial needs are identified.

Skills

Customer service

Interpersonal communication

Verbal communication

Written communication

Problem solving

Prioritization

Multi-system work

Computer skills

Education

High School Diploma or GED

Tools

Windows

Excel

Intranet navigation

Job description

The Ohio State University Wexner Medical Center seeks a Patient Financial Counselor I to assist patients with outpatient, inpatient and ambulatory surgery visits by clearly explaining insurance policies and benefits, assessing eligibility for government and private programs, and guiding them through financial assistance options.

The role involves creating estimates, collecting deposits and setting up payment plans, while coordinating with healthcare teams to ensure smooth discharge planning when