Patient Financial Counselor I

The Ohio State University Wexner Medical Center; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

The Ohio State University Wexner Medical Center seeks a Patient Financial Counselor I to assist patients with outpatient, inpatient and ambulatory surgery visits by clearly explaining insurance policies and benefits, assessing eligibility for government and private programs, and guiding them through financial assistance options.

The role involves creating estimates, collecting deposits and setting up payment plans, while coordinating with healthcare teams to ensure smooth discharge planning when

Qualifications

• High School Diploma or GED required.
• 6 months experience in customer service or a healthcare environment.
• PC knowledge and strong verbal, written communication.
• Preferred: Windows, Excel and Intranet navigation experience.
• Ability to work in multiple systems and strong problem-solving/presentation skills.

Responsibilities

• Explain multifaceted commercial and government insurance policies and benefits to patients.
• Analyze financial situations and determine program eligibility for governmental and non-governmental options.
• Assist patients with the application process for financial assistance programs (Charity, HCAP, Medicaid).
• Create accurate estimates, collect deposits and set up payment plans.
• Collaborate with clinical teams, including senior hospital administration, to support discharge planning when financial needs are identified.

Skills

Customer service

Interpersonal communication

Verbal communication

Written communication

Problem solving

Prioritization

Multi-system work

Computer skills

Education

High School Diploma or GED

Tools

Windows

Excel

Intranet navigation

Job description

Patient Financial Counselor I

Department: Health System Shared Services | Financial Counseling

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Financial Counselor role supports patients with outpatient, inpatient and ambulatory surgery visits by fully explaining multifaceted commercial and government insurance policies and benefits, analyzes complex financial situations and determine appropriate program eligibility for both governmental and non- governmental options, works diligently with patient to complete application process and collects verifications for various financial assistance programs such as Charity, HCAP and Medicaid. Additional responsibilities include creating accurate estimates, collect deposits and set up payments plans. Excellent communication skills required as this position collaborates with clinical teams, including senior hospital administration to facilitate discharge planning or ongoing treatment programs when financial needs are identified.

Minimum Qualifications

Required:

• High School Diploma or GED.
• PC Knowledge and interpersonal, verbal, and written communication.
• Minimum 6 months experience in customer service or a healthcare environment.

Preferred:

• Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content.
• Medical terminology, coding, and third-party reimbursement experience.
• Ability to work in multiple systems for assigned tasks, management, and reporting.
• Strong problem-solving and presentation skills.
• High level of customer service skills.
• Able to prioritize and coordinate multiple tasks in a busy environment.

Location

University Hospital (0870)

Position Type and Working Hours

Position Type: Regular; Scheduled Hours: 40; Shift: First Shift

Additional Information

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

Company Culture

The university is an equal opportunity employer, including veterans and disability.

At Ohio State, you’ll find work that inspires you.

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change.

No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care.

Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit.

We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center.