Patient Financial Navigator — Insurance & Benefits

The US Oncology Network; Roanoke (VA); On-site; USD 21,000 - 33,000; Full time

Job summary

The US Oncology Network is seeking a Patient Financial Counselor to educate patients on insurance coverage, benefits, co-pays, and assistance options. You will assess financial needs and guide patients through cost estimates and payment arrangements in a compliant clinic setting.

Responsibilities include coordinating pre-authorizations, updating patient records in our systems, and liaising with billing to ensure accurate charges.

Qualifications

• High school diploma or equivalent; 3+ years in patient pre-services coordination or equivalent.
• Proficiency with computer systems and Microsoft Office (Word and Excel).
• Knowledge of CPT coding and HCPCS coding application.
• Able to communicate clearly verbally and complete required e-learning within 90 days of starting.

Responsibilities

• Obtain insurance and demographics information; educate patients on benefits, co-pays, deductibles, and out-of-pocket expenses.
• Obtain pre-authorization or referral approval codes before treatment.
• Review account balances and prompt front desk to meet with patients.
• Verify and update demographics and insurance per SOPs.
• Develop knowledge of financial aid programs and liaise with providers.
• Maintain confidentiality and HIPAA compliance; update manuals, logs, and forms.
• Perform additional duties as requested.

Skills

Verbal communication

Adaptability

Compliance awareness

Education

High school diploma or equivalent

Tools

Microsoft Office (Word & Excel)

Job description

The US Oncology Network is seeking a Patient Financial Counselor to educate patients on insurance coverage, benefits, co-pays, and assistance options. You will assess financial needs and guide patients through cost estimates and payment arrangements in a compliant clinic setting.

Responsibilities include coordinating pre-authorizations, updating patient records in our systems, and liaising with billing to ensure accurate charges.