Patient Financial Counselor I: Guide Insurance & Aid

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

The Ohio State University Wexner Medical Center seeks a Financial Counselor to assist patients with outpatient, inpatient, and ambulatory surgery visits by explaining insurance policies and determining program eligibility. You will prepare accurate estimates, collect deposits, and set up payment plans while collaborating with clinical teams for discharge planning when financial needs arise.

This role requires excellent communication and the ability to handle complex financial situations, with

Qualifications

• High School Diploma or GED required.
• PC knowledge and strong interpersonal, verbal, and written communication skills required.
• Minimum 6 months experience in customer service or healthcare environment.

Responsibilities

• Assist patients by explaining commercial and government insurance policies and benefits.
• Analyze financial situations to determine eligibility for programs and assist with applications.
• Collect verifications for financial assistance programs (Charity, HCAP, Medicaid) and create estimates.
• Collect deposits and establish payment plans; work with clinical teams to support discharge planning when financial needs are identified.

Skills

Customer service

Interpersonal communication

PC knowledge

Education

High School Diploma or GED

Tools

Windows

Excel

Intranet navigation

Job description

The Ohio State University Wexner Medical Center seeks a Financial Counselor to assist patients with outpatient, inpatient, and ambulatory surgery visits by explaining insurance policies and determining program eligibility. You will prepare accurate estimates, collect deposits, and set up payment plans while collaborating with clinical teams for discharge planning when financial needs arise.

This role requires excellent communication and the ability to handle complex financial situations, with