Patient Financial Counselor I

The Ohio State University; Columbus (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Patient Financial Counselor to assist patients with outpatient, inpatient and ambulatory surgery visits by clearly explaining commercial and government insurance benefits, analyzing financial situations, and determining program eligibility for governmental and non-government options.

You will work with clinical teams to facilitate discharge planning or ongoing treatment when financial needs are identified, create accurate estimates,

Qualifications

• High School Diploma or GED required.
• Strong verbal and written communication skills.
• Minimum 6 months experience in customer service or a healthcare environment.

Responsibilities

• Explain multifaceted insurance policies and benefits to patients.
• Analyze financial situations and determine program eligibility for governmental and non-government options.
• Coordinate with patients to complete applications and gather verifications for financial assistance programs (Charity, HCAP, Medicaid).
• Create accurate estimates, collect deposits and set up payment plans.
• Collaborate with clinical teams to facilitate discharge planning or ongoing treatment when financial needs are identified.

Skills

Customer service experience

Communication skills

Problem solving

Prioritization

Education

High School Diploma or GED

Tools

Windows

Excel

Intranet/Internet tools

Job description

Job Title:Patient Financial Counselor IDepartment:Health System Shared Services | Financial Counseling

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Financial Counselor role supports patients with outpatient, inpatient and ambulatory surgery visits by fully explaining multifaceted commercial and government insurance policies and benefits, analyzes complex financial situations and determine appropriate program eligibility for both governmental and non- governmental options, works diligently with patient to complete application process and collects verifications for various financial assistance programs such as Charity, HCAP and Medicaid. Additional responsibilities include creating accurate estimates, collect deposits and set up payments plans. Excellent communication skills required as this position collaborates with clinical teams, including senior hospital administration to facilitate discharge planning or ongoing treatment programs when financial needs are identified.

Minimum Qualifications

For Hire:

Required: High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

Preferred: Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding, and third-party reimbursement experience. Ability to work in multiple systems for assigned tasks, management, and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.

FUNCTION: Finance
SUB-FUNCTION: Revenue Cycle - Financial Counseling

CAREER BAND: Individual Contributor - Technical
CAREER LEVEL: 1

Additional Information:Location:University Hospital (0870)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.