Patient Financial Counselor I

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

The Ohio State University Wexner Medical Center seeks a Financial Counselor to assist patients with outpatient, inpatient, and ambulatory surgery visits by explaining insurance policies and determining program eligibility. You will prepare accurate estimates, collect deposits, and set up payment plans while collaborating with clinical teams for discharge planning when financial needs arise.

This role requires excellent communication and the ability to handle complex financial situations, with

Qualifications

• High School Diploma or GED required.
• PC knowledge and strong interpersonal, verbal, and written communication skills required.
• Minimum 6 months experience in customer service or healthcare environment.

Responsibilities

• Assist patients by explaining commercial and government insurance policies and benefits.
• Analyze financial situations to determine eligibility for programs and assist with applications.
• Collect verifications for financial assistance programs (Charity, HCAP, Medicaid) and create estimates.
• Collect deposits and establish payment plans; work with clinical teams to support discharge planning when financial needs are identified.

Skills

Customer service

Interpersonal communication

PC knowledge

Education

High School Diploma or GED

Tools

Windows

Excel

Intranet navigation

Job description

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Financial Counselor role supports patients with outpatient, inpatient and ambulatory surgery visits by fully explaining multifaceted commercial and government insurance policies and benefits, analyzes complex financial situations and determine appropriate program eligibility for both governmental and non- governmental options, works diligently with patient to complete application process and collects verifications for various financial assistance programs such as Charity, HCAP and Medicaid. Additional responsibilities include creating accurate estimates, collect deposits and set up payments plans. Excellent communication skills required as this position collaborates with clinical teams, including senior hospital administration to facilitate discharge planning or ongoing treatment programs when financial needs are identified.

Minimum Qualifications

For Hire:

Required:

• High School Diploma or GED.


• PC Knowledge and interpersonal, verbal, and written communication.


• Minimum 6 months experience in customer service or a healthcare environment.

Preferred:

• Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content.


• Medical terminology, coding, and third-party reimbursement experience.


• Ability to work in multiple systems for assigned tasks, management, and reporting.


• Strong problem-solving and presentation skills.


• High level of customer service skills.


• Able to prioritize and coordinate multiple tasks in a busy environment.

FUNCTION: Finance

SUB-FUNCTION: Revenue Cycle - Financial Counseling

CAREER BAND: Individual Contributor - Technical

CAREER LEVEL: 1

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. The university is an equal opportunity employer, including veterans and disability.