Patient Financial Counselor I — Navigate Insurance & Aid

The Ohio State University; Columbus (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Patient Financial Counselor to assist patients with outpatient, inpatient and ambulatory surgery visits by clearly explaining commercial and government insurance benefits, analyzing financial situations, and determining program eligibility for governmental and non-government options.

You will work with clinical teams to facilitate discharge planning or ongoing treatment when financial needs are identified, create accurate estimates,

Qualifications

• High School Diploma or GED required.
• Strong verbal and written communication skills.
• Minimum 6 months experience in customer service or a healthcare environment.

Responsibilities

• Explain multifaceted insurance policies and benefits to patients.
• Analyze financial situations and determine program eligibility for governmental and non-government options.
• Coordinate with patients to complete applications and gather verifications for financial assistance programs (Charity, HCAP, Medicaid).
• Create accurate estimates, collect deposits and set up payment plans.
• Collaborate with clinical teams to facilitate discharge planning or ongoing treatment when financial needs are identified.

Skills

Customer service experience

Communication skills

Problem solving

Prioritization

Education

High School Diploma or GED

Tools

Windows

Excel

Intranet/Internet tools

Job description

The Ohio State University Wexner Medical Center is seeking a Patient Financial Counselor to assist patients with outpatient, inpatient and ambulatory surgery visits by clearly explaining commercial and government insurance benefits, analyzing financial situations, and determining program eligibility for governmental and non-government options.

You will work with clinical teams to facilitate discharge planning or ongoing treatment when financial needs are identified, create accurate estimates,