Patient Finance Navigator – Clinic Support & Impact

OhioHealth; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

OhioHealth is seeking a Financial Counselor to assist patients with face-to-face interactions regarding point-of-service collections, financial assistance, Medicaid eligibility, and related questions. The role is based in a clinic setting and serves as the lead for patient inquiries on balances, financial assistance, and insurance information.

Responsibilities include researching and following up on issues, contacting patients as needed, ensuring charity policies are applied, and supporting the

Qualifications

• High School diploma or GED required.
• Typing 30 wpm essential.
• Proficient PC software and multiple data systems knowledge.

Responsibilities

• Assist patients with face-to-face inquiries on account balances, financial assistance programs, Medicaid eligibility/qualifications.
• Follow up on issues with department associates and outside vendors as needed.
• Support coverage across central and regional facilities.

Skills

Typing 30 wpm

Interpersonal skills

Strong communication

Education

High School diploma or GED

Tools

Billing system

Registration system

Scheduling system

Job description

OhioHealth is seeking a Financial Counselor to assist patients with face-to-face interactions regarding point-of-service collections, financial assistance, Medicaid eligibility, and related questions. The role is based in a clinic setting and serves as the lead for patient inquiries on balances, financial assistance, and insurance information.

Responsibilities include researching and following up on issues, contacting patients as needed, ensuring charity policies are applied, and supporting the