Patient Financial Navigator

HCA Healthcare; Plano (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive medical, prescription, 1

401(k) plan with match

Education support

Wellbeing and counseling services

Job summary

HCA Healthcare is seeking a Financial Counselor to review the Financial Clearance Worklist, visit in-house patients, and explain financial responsibilities. The role requires working with Medicaid staff to verify insurance and assist with financial applications.

Responsibilities include following AIDET, delivering excellent customer service, generating verification reports, and coordinating with case management for patient coverage.

Qualifications

• AIDET guidelines followed in patient interactions.
• Strong customer service skills and professional demeanor.
• Experience visiting patients and assisting with financial applications.
• Proficiency with insurance verification and precertification processes.

Responsibilities

• Review the Financial Clearance Worklist daily and visit in-house patients.
• Provide estimates of patient liabilities and explain financial responsibilities.
• Generate insurance verification and precertification reports daily.
• Assist with payment arrangements and coordination with Medicaid staff.

Skills

AIDET guidelines

Customer service

Insurance verification

Financial analysis

Education

High school diploma or GED

Tools

Microsoft Office

Job description

HCA Healthcare is seeking a Financial Counselor to review the Financial Clearance Worklist, visit in-house patients, and explain financial responsibilities. The role requires working with Medicaid staff to verify insurance and assist with financial applications.

Responsibilities include following AIDET, delivering excellent customer service, generating verification reports, and coordinating with case management for patient coverage.