Patient Financial Navigator: Insurance & Assistance

Nationwide Children's Hospital; Columbus (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Nationwide Children's Hospital is seeking a Financial Counselor to advise inpatients and outpatients on financial responsibility and insurance coverage eligibility. You will serve as the primary contact for patients and families regarding financial assistance and coordinate with the managed care group for verification and benefit determinations.

The role requires strong customer service, clear communication, and attention to detail.

Qualifications

• High school graduate, required.
• Associates degree preferred.
• Two years’ experience in registration, collections, customer service, billing or related medical field, preferred.

Responsibilities

• Interviews patient and/or family members to secure information concerning insurance coverage, eligibility, and qualification for various financial assistance programs.
• Meets with patients/families on the unit to obtain information that was not collected during the admission process and completes registration items, (i.e. insurance cards, prescription cards, correct demographic information etc.).
• Assesses the patient’s need for financial assistance during the admission process or at a time prior to the patients discharge.
• Determines patient eligibility for charity care for inpatient/outpatient level of care. Completes the charity application in accordance with NCH charity care policies. Forwards applications to Patient Accounts for final review and approval.
• Completes notes in the EPIC system on all discussions, events and outcomes.
• Responds to all inquiries regarding patient accounts and financial assistance policies.
• Maintains effective communication and cooperative working relationships with other departments, staff, patients and visitors.

Skills

Customer service

Communication

Problem solving

Attention to detail

Medical terminology

Team player

Adaptability

Data entry

Typing speed

Education

High school diploma

Associates degree preferred

Job description

Nationwide Children's Hospital is seeking a Financial Counselor to advise inpatients and outpatients on financial responsibility and insurance coverage eligibility. You will serve as the primary contact for patients and families regarding financial assistance and coordinate with the managed care group for verification and benefit determinations.

The role requires strong customer service, clear communication, and attention to detail.