Patient Financial Advocate & Billing Specialist

Allegheny Health Network; Pittsburgh (Allegheny County); On-site; USD 42,000 - 65,000; Full time

Job summary

Allegheny Health Network is seeking a dedicated Financial Counselor to coordinate and assist AHN patients facing financial obligations across technical and professional billing systems. You will act as an escalated patient contact and outreach to those at financial risk, ensuring satisfaction by adhering to department policies.

Responsibilities include guiding patients to apply for Financial Assistance programs, processing applications, updating AR records, verifying benefits, and maintaining

Qualifications

• Associate's Degree in Billing, Health Care or related field is required.
• 3 years of performing healthcare registration, patient finance, or customer service.
• 2 years with health insurance terminology and principles.

Responsibilities

• Initiate patients in applying for alternative payment programs (30%).
• Process Financial Assistance applications for approval/denial and post adjustments/refunds.
• Document accounts receivable with accurate demographic and payer information; identify unbilled insurance and assist with billing of claims.
• Identify and verify medical benefits and COB order; update account fields for timely bill submission.
• Cooperate with internal and external customers and communicate to promote relationships.
• Perform other duties as assigned or required.

Skills

Customer Service

Critical thinking

Problem solving

Education

Associate's Degree in Billing, Health Care or related field

Job description

Allegheny Health Network is seeking a dedicated Financial Counselor to coordinate and assist AHN patients facing financial obligations across technical and professional billing systems. You will act as an escalated patient contact and outreach to those at financial risk, ensuring satisfaction by adhering to department policies.

Responsibilities include guiding patients to apply for Financial Assistance programs, processing applications, updating AR records, verifying benefits, and maintaining