Patient Access & Financial Navigator

Allegheny Health Network; Wexford (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

Allegheny Health Network is seeking a patient access professional to create the first impression for patients and families at arrival. You will assist with scheduling, registration, financial clearance, authorization when needed, and collect or obtain signatures for regulatory paperwork.

Ensure accurate billing data and verify insurance while upholding HIPAA and AHN policies. Clinically oriented role requiring empathy, multitasking, and teamwork in a fast-paced setting; ability to stand for long

Qualifications

• High School/GED or equivalent experience.
• Experience operating a PC and using software applications.
• One previous year of related experience, preferably within a medical setting, financial services setting, and/or a demanding customer service environment.

Responsibilities

• Conduct scheduling, registration, and admitting functions independently at bedside, validates patient demographic data, identifies and verifies insurance information through payor contacts via telephone, online resources, or electronic verification systems utilizing accurate plan code and COB order.
• Identifies all patient financial responsibilities, calculates estimates, collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation.
• Delivers positive patient experience. Cooperates with patients, all healthcare personnel, and designated external agencies or vendors.
• Maintain cohesive working relationships with healthcare personnel to communicate pertinent information such as alias name changes and information blocks to prevent release of information.
• Ability to remain calm and professional when faced with stressful situations.
• Adheres to AHN organizational policies and procedures for relevant location and job scope.

Skills

Customer service

Communication

Attention to detail

Education

High School/GED

Job description

Allegheny Health Network is seeking a patient access professional to create the first impression for patients and families at arrival. You will assist with scheduling, registration, financial clearance, authorization when needed, and collect or obtain signatures for regulatory paperwork.

Ensure accurate billing data and verify insurance while upholding HIPAA and AHN policies. Clinically oriented role requiring empathy, multitasking, and teamwork in a fast-paced setting; ability to stand for long