Patient Financial Advocate

Duke PA; Raleigh (NC); On-site; USD 48,000 - 60,000; Full time

Job summary

Duke Health is seeking an onsite Accounts and Billing Specialist within the Patient Revenue Management Organization in Raleigh. You will complete patient accounts, verify insurance, secure authorizations, and guide patients through payment options, ensuring accurate demographics and compliant billing.

The role requires strong communication, data analysis, and independent work with experience in hospital billing or revenue cycle operations. Onsite schedule Monday–Thursday evenings.

Qualifications

• Two years’ experience in hospital service access, clinical service access, physician office, or billing and collections.
• Associate's degree in a healthcare-related field with one year of public-facing experience, or a Bachelor's degree with one year of public-facing experience.

Responsibilities

• Accurately complete patient accounts based on departmental policy and compliance with regulatory agencies.
• Analyze insurance coverage and benefits to ensure timely reimbursement and collect financial liability prior to services.
• Obtain all necessary Prior Authorization or certifications as appropriate.
• Admit, register and pre-register patients with accurate demographic and financial data.
• Explain bills according to PRMO policies and implement appropriate collection actions as needed.
• Assist financially responsible persons in arranging payment and refer to financial counseling when required.

Skills

Communication

Data analysis

Multitasking

Independence

Education

High school education

Job description

Duke Health is seeking an onsite Accounts and Billing Specialist within the Patient Revenue Management Organization in Raleigh. You will complete patient accounts, verify insurance, secure authorizations, and guide patients through payment options, ensuring accurate demographics and compliant billing.

The role requires strong communication, data analysis, and independent work with experience in hospital billing or revenue cycle operations. Onsite schedule Monday–Thursday evenings.