Patient Financial Counselor: Compassionate Billing & Support

Duke Careers; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Duke Health is seeking an onsite Patient Accounts Specialist within the Patient Revenue Management Organization to support billing, registration, coding and related revenue tasks.

Responsibilities include ensuring insurance requirements are met, obtaining authorizations, registering patients, and explaining charges while guiding patients toward payment options and financial counseling as needed.

Qualifications

• Excellent communication skills, oral and written.
• Ability to analyze data and perform multiple tasks.
• Ability to work independently and professionally with patients and staff.

Responsibilities

• Accurately complete patient accounts following departmental policies and compliance rules.
• Analyze insurance coverage and obtain prior authorizations as needed.
• Register and pre-register patients with accurate demographic and financial data.
• Explain bills and assist patients with financial counseling and payment options.

Skills

Communication skills

Data analysis

Independent work

Education

High school education

Associate's degree in healthcare

Bachelor's degree

Job description

Duke Health is seeking an onsite Patient Accounts Specialist within the Patient Revenue Management Organization to support billing, registration, coding and related revenue tasks.

Responsibilities include ensuring insurance requirements are met, obtaining authorizations, registering patients, and explaining charges while guiding patients toward payment options and financial counseling as needed.