Onsite Patient Financial Counselor (Mon-Fri)

Duke University Health System; Durham (NC); On-site; USD 38,000 - 58,000; Full time

Job summary

Duke University Health System is seeking a dedicated staff member for the Patient Revenue Management Organization to accurately complete patient accounts and ensure compliant billing and collections processes. This on-site role supports the entire revenue cycle, including scheduling, registration, coding, billing, and related functions.

The position focuses on verifying insurance requirements, communicating estimated financial liability to patients, and arranging payment options while adhering

Qualifications

• High school education with some postsecondary education preferred.
• Additional training or working knowledge of related business.
• Two years’ experience in hospital service access, clinical service access, physician office or billing and collections.
• Bachelor’s degree and one year of experience working with the public is acceptable as an alternative.

Responsibilities

• Accurately complete patient accounts based on departmental protocol, policies and procedures.
• Ensure insurance requirements are met prior to patients' arrival and inform patients of financial liability.
• Arrange payment options with patients and screen patients for government funding sources.
• Analyze insurance coverage and benefits for service to ensure timely reimbursement.
• Obtain all Prior Authorization Certifications and/or authorizations as appropriate.
• Facilitate payment sources for uninsured patients and reconcile daily cash deposit.

Skills

Communication skills

Data analysis

Multitasking

Independent work

Education

High school diploma

Some postsecondary education

Tools

Billing system

Job description

Duke University Health System is seeking a dedicated staff member for the Patient Revenue Management Organization to accurately complete patient accounts and ensure compliant billing and collections processes. This on-site role supports the entire revenue cycle, including scheduling, registration, coding, billing, and related functions.

The position focuses on verifying insurance requirements, communicating estimated financial liability to patients, and arranging payment options while adhering