Patient Financial Advocate

Duke Clinical Research Institute; Durham (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Duke Health is seeking a dedicated professional for the Patient Revenue Management Organization. This onsite role supports the revenue cycle across scheduling, registration, coding, and billing, ensuring timely reimbursement and compliant patient accounts.

The position emphasizes accuracy in data entry, communication with patients and insurers, and adherence to policies. A high school diploma with some postsecondary training and 2+ years of related experience are preferred.

Qualifications

• High school education with some postsecondary preferred.
• Two years' experience in hospital service access, clinical service access, physician office or billing and collections, or an equivalent combination.
• Knowledge of grammar and mathematical principles is required.

Responsibilities

• Analyze insurance coverage and benefits to ensure timely reimbursement.
• Obtain Prior Authorization certifications and/or authorizations as appropriate.
• Assist with billing and registration functions and inform patients of financial liability.
• Update billing system with insurance status and referrals as required.
• Explain bills according to policy and assist financially responsible persons with arrangements.

Skills

Communication skills

Data analysis

multitasking

Independent work

Education

High school diploma

Some college

Job description

Duke Health is seeking a dedicated professional for the Patient Revenue Management Organization. This onsite role supports the revenue cycle across scheduling, registration, coding, and billing, ensuring timely reimbursement and compliant patient accounts.

The position emphasizes accuracy in data entry, communication with patients and insurers, and adherence to policies. A high school diploma with some postsecondary training and 2+ years of related experience are preferred.