Patient Financial Access Navigator

Yale New Haven Health Services Corp.; Greenwich (CT); On-site; USD 42,000 - 70,000; Full time

Job summary

Yale New Haven Health Services Corp. is seeking a Patient Financial Access Specialist - OP to support scheduling and patient access across outpatient services.

The role focuses on accurate patient identification, insurance entry, and coordinating complex appointment sequences with physicians and clinics. Ideal candidates have 2–3 years of customer service experience in hospital settings, with strong attention to detail and communication skills to ensure compliant, efficient patient workflows and

Qualifications

• Front-end customer service experience in healthcare or hospital setting.
• Experience scheduling in outpatient clinics is preferred.
• Strong communication and data entry skills written and verbal.

Responsibilities

• Schedule complex and time-sensitive outpatient appointments.
• Enter and verify patient demographics and insurance information.
• Coordinate with physicians, nurses, and clinics to align appointments.
• Provide high-quality service and ensure patient understanding of procedures and preparations.
• Assist with templates and procedures to improve scheduling workflows.

Skills

Customer service

Scheduling coordination

Communication

Multitasking

Team collaboration

Education

High school diploma or GED

Associate degree

Tools

Epic System

Job description

Yale New Haven Health Services Corp. is seeking a Patient Financial Access Specialist - OP to support scheduling and patient access across outpatient services.

The role focuses on accurate patient identification, insurance entry, and coordinating complex appointment sequences with physicians and clinics. Ideal candidates have 2–3 years of customer service experience in hospital settings, with strong attention to detail and communication skills to ensure compliant, efficient patient workflows and