Outpatient Financial Access & Scheduling Specialist

Yale New Haven Health Services Corp.; New Haven (CT); Híbrido; USD 52 000 - 66 000; Tempo integral

Resumo da oferta

Yale New Haven Health Services Corp. is seeking a Patient Financial Access Specialist - OP to manage patient demographic and financial data, schedule complex outpatient appointments, and coordinate pre-visit requirements across multiple locations.

The role requires strong attention to detail, excellent communication, and deep knowledge of insurance eligibility and billing processes. The incumbent will work with physicians, patients, and care teams to ensure accurate information and timely

Qualificações

• Two to three years of customer service experience, preferably in hospital/physician offices.
• Experience with registration, scheduling, and medical insurance/eligibility requirements is preferred.

Responsabilidades

• Ensure information is collected from referring physicians and providers to enable payer reimbursement for outpatient services.
• Accurately schedule follow-up physician appointments in the scheduling system per system guidelines.
• Enter insurance information, verify eligibility, determine benefits, and document in the system as required by policy.
• Coordinate complex appointment scheduling and maintain knowledge of the Epic system for time-sensitive bookings.
• Support QA and training, and assist other departments to maintain staffing and skills as needed.
• Maintain Epic templates for multiple locations in collaboration with clinical staff.
• Perform additional duties as assigned by management and update training materials as necessary.

Conhecimentos

Customer service

Multitasking

Communication skills

Interpersonal skills

Office software

Epic Systems

Formação académica

High school diploma or GED

Associate degree

Ferramentas

Epic System

Descrição da oferta de emprego

Yale New Haven Health Services Corp. is seeking a Patient Financial Access Specialist - OP to manage patient demographic and financial data, schedule complex outpatient appointments, and coordinate pre-visit requirements across multiple locations.

The role requires strong attention to detail, excellent communication, and deep knowledge of insurance eligibility and billing processes. The incumbent will work with physicians, patients, and care teams to ensure accurate information and timely