Patient Financial Access Specialist - Complex Scheduling

Yale New Haven Health Services Corp.; Fairfield (CT); Presencial; USD 52.000 - 70.000; Jornada completa

Descripción de la vacante

Yale New Haven Health Services Corp. is seeking a Patient Financial Access Specialist to support complex scheduling, patient identification, and demographic updates across outpatient services.

The role acts as a liaison among patients, physicians, and staff to ensure accurate sequencing of procedures and timely visits. Ideal candidates will have strong communication skills, attention to detail, and experience with Epic and insurance eligibility processes.

Formación

• High school diploma or GED required; associate degree preferred.
• Experience in scheduling and patient registration is preferred.
• Strong communication and problem-solving skills in a healthcare setting.

Responsabilidades

• Throughput: ensure referral information reaches third party payers for reimbursement.
• Insurance: enter eligibility and benefits; verify patient eligibility and co-pay amounts.
• Complex appointment scheduling: schedule time-sensitive appointments and manage templates in Epic.
• QA/Training: assist with QA, update training materials, and train staff as needed.
• Customer Service: maintain professional behavior and ensure a positive patient experience.
• Template Management: maintain scheduling templates for multiple locations.

Conocimientos

Customer service

Scheduling

Epic system

Interpersonal skills

Training others

Educación

High school diploma or GED

Associate degree

Descripción del empleo

Yale New Haven Health Services Corp. is seeking a Patient Financial Access Specialist to support complex scheduling, patient identification, and demographic updates across outpatient services.

The role acts as a liaison among patients, physicians, and staff to ensure accurate sequencing of procedures and timely visits. Ideal candidates will have strong communication skills, attention to detail, and experience with Epic and insurance eligibility processes.